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Best SAP CRM training in Pune - Guidance Point


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Best SAP CRM training in Pune - Guidance Point

All about SAP-CRM(Customer Relationship Management) under Guidance Point in Pune

SAP-CRM(Customer Relationship Management) is the key element of the SAP business suite and it's not only limited till addressing a firm's short term goals but it is also widely used in reducing cost and enhancing the decision-making ability by establishing the future strategies.


SAP-CRM training in Pune under Guidance Point is one of the best training as fas quality content is concerned with addition to the extracurricular activities.


SAP-CRM helps the organization to perform the functions quite effectively and hence meet the long term objectives. 


Traditionally this whole process in the firm was done with software that automates and integrates one's customer-facing actions sales, marketing & customer service.


But in today's world best in class CRM software system goes beyond the nucleus of the functions and provides some additional tools for customer analytics, personalization, e-commerce, social media, collaboration & more.


The ultimate goal or aim is just to push omnichannel customer engagement can be learned in the SAP-CRM training in Pune.


Audience

The main aim of this course is to target those professionals who are wishing to learn the basics as well as the sophistication of SAP CRM and administer it in practice.


The SAP-CRM system is also performed for different customer interaction channels such as Interaction Centres, Internet, and mobiles for E-commerce.


This blog, as well as this course, is designed in such a way that the reader or learner feel ease in opting this particular domain.


SAP-CRM Overview

As we have already discussed that SAP-CRM is the key element of the SAP business suite.


Now we will move forward with its sub modules of SAP-CRM training in Pune.

  • ·         SAP-CRM Sales
  • ·         SAP-CRM Marketing
  • ·         SAP-CRM Analytics
  • ·         SAP-CRM Service
  • ·         SAP-CRM Web channel
  • ·         SAP-CRM Interaction Center IC
  • ·         SAP Hybris

SAP-CRM provides you with numerous advantages like:-

·         It allows us to use cross-industry and industry-specific end to end business processes.

·         One can use soft & process-based deployment options.

·         It grants you an open versatile technology platform powered by SAP NetWeaver.


NOTE:-  with the addition of Hybris, SAP-CRM Web channel is no longer in use. Companies that have CRM Web Channel WCEM license that is valid till Dec 2020 and SAP SUGGESTS TO USE sap Hybris to handle E-Commerce and Marketing needs.


SAP-CRM training course content and Syllabus in Pune

Overview:

  • ·         SAP CRM - Architecture Overview
  • ·         ASAP Methodology
  • ·         CRM Framework Overview

Base Customization:

  • ·         Business Partner Role
  • ·         Organization Management
  • ·         Territory Management
  • ·         Products
  • ·         Transaction
  • ·         Partner Processing
  • ·         Activity Management
  • ·         Screen Configuration

SAP CRM Marketing:

  • ·         Marketing Concept Overview
  • ·         Objectives & Tasks
  • ·         Marketing Planning
  • ·         Marketing Elements
  • ·         Campaign Management [Plan & Elements]
  • ·         Campaign Execution
  • ·         Lead Management
  • ·         BP Segmentation
  • ·         External List Management
  • ·         Personal Mail Form

SAP CRM Sales:

  • ·         Sales Life Cycle
  • ·         Closed loop interaction cycle
  • ·         Sales Order Scenario between CRM <=> R/3
  • ·         Opportunity Management
  • ·         Sales Scenarios
  • ·         SAP CRM Service
  • ·         Service Overview
  • ·         Types of Services [Customer, Technical, Professional, Financial]
  • ·         I Base Management
  • ·         Service organization
  • ·         Service Orders
  • ·         CRM Analytics

SAP Middleware [Basic Concept]:

  • ·         Middleware Overview
  • ·         Middleware Adapters
  • ·         RFC concept
  • ·         B-Docs Concepts
  • ·         Initial Download Concepts

SAP CRM training duration in Pune

  • ·         Regular Classes( Morning, Day time & Evening)
  • ·         Duration : 4 weeks
  • ·         Weekend Training Classes( Saturday, Sunday & Holidays)
  • ·         Duration : 5 Weeks
  • ·         Fast Track Training Program( 2+ hours classes daily)
  • ·         Duration : within 2 weeks

SAP CRM trainer Profile & Placement

  • ·         Our SAP CRM Trainers
  • ·         More than 6 Years of experience in SAP CRM Technologies
  • ·         Has worked on 7 real-time SAP CRM projects
  • ·         Working in an MNC company in Pune
  • ·         Trained 1000+ Students so far.
  • ·         Strong Theoretical & Practical Knowledge
  • ·         SAP CRM certified Professionals

SAP CRM (SAP CRM Functional & Technical) Placement Training in Pune

  • ·         More than 1000+ students Trained
  • ·         900 students Placed
  • ·         500 Interviews Organized